(no subject)
Apr. 27th, 2009 05:07 amI talk to a lot of people over the phone who confess that they're not good with computers. Some of it is kind of understandable, not everyone knows what a cookie is or how to clear their cache, but generally it is stuff that is lacking in common sense. Like they will sit and look at the screen and ask, "What do I do next?" and I have to tell them, "You click the button that says, 'Next Step'." This happens quite a lot.
Today was exceptional, however, as I spoke to a customer who didn't know where the Back button was on her browser. I'm really kind of stumped by that. I'm flabbergasted that she got as far as she did on our website or in fact, on the internet at all, without ever having to hit the Back button at least once.
I described it to her, but she still couldn't find it and gave up, ending our brief conversation. I was trying really hard (okay, maybe not that hard) to not sound judgemental, but I'm not sure I was very successful with that.
So that was my day, trying as it was. Now I have two days off, yays. I came home and watched the last episode of Little Dorritt on PBS. It was such a good miniseries, I'm kind of sad that it's over now. I've enjoyed it so much that I picked up a copy of the book and am about halfway through it so far, although it is taking me forever to get through.
( some spoilers about the conclusion )
On the whole, I really enjoyed it. Great story, acting, and costumes. A+, would get for the dvd collection. Now need moar costume dramas, rawr.
Today was exceptional, however, as I spoke to a customer who didn't know where the Back button was on her browser. I'm really kind of stumped by that. I'm flabbergasted that she got as far as she did on our website or in fact, on the internet at all, without ever having to hit the Back button at least once.
I described it to her, but she still couldn't find it and gave up, ending our brief conversation. I was trying really hard (okay, maybe not that hard) to not sound judgemental, but I'm not sure I was very successful with that.
So that was my day, trying as it was. Now I have two days off, yays. I came home and watched the last episode of Little Dorritt on PBS. It was such a good miniseries, I'm kind of sad that it's over now. I've enjoyed it so much that I picked up a copy of the book and am about halfway through it so far, although it is taking me forever to get through.
( some spoilers about the conclusion )
On the whole, I really enjoyed it. Great story, acting, and costumes. A+, would get for the dvd collection. Now need moar costume dramas, rawr.